I’ve witnessed a trend over the past 12 months that involves the “calling out” of people for comments made during online Twitter chats. It’s become a sport for some; actively seeking out those chats and people they know will Tweet something they can take exception to. Read More

I just read Defy Gravity, an excellent book by Rebel Brown, in which the author argues that one of the greatest forces holding a business back from success is the force of gravity, which can be attributed to reliance on past successes, losing sight of the business’ core values, focusing on metrics vs. listening to customers, etc. Read More

Do you ever feel like you’ve been screwed when you order a meal? The menu tantalized you with images and words that described a wonderful, sent-from-heaven meal and then when it arrives, you say “What the hell?!” This is how I have felt numerous times attending conferences, unconferences and events that espouse “advanced theory on social media” and “come hear from the experts”. It’s gotten to the point where even seeing these ads or hearing people talk about it triggers my gag reflex. Honestly, I would rather nail my head to the coffee table than sit through another minute of someone explaining Social Media 101 to me. Read More

I have the greatest clients in the world. The only problem is that they are literally around the world, which means I have had to travel via airplanes in order to show those clients some love. For the last 10 years I’ve been on a different plane an average of 8 times per month, which has provided me an unwelcomed, all-too-intimate knowledge of the average “flyer”. In turn, I’ve developed a shorter-than-ideal patience level for clueless flyers and so you’ll forgive this little rant as I list my reviled 12 Most Annoying Airline Passenger Personalities. Read More